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NHS Friends and Family Test (FFT)



Friends and Family Test results

Below are our Friends and Family Test (FFT) results from previous months.

 

Responses October  September August July  June  May April March
1 Extremely likely 168 17 26 11 13 35 44 41
2 Likely 53 1 3 4 13 9 4 6
3 Neither likely or unlikely 3 2 3 3 3 1 1 1
4 Unlikely 4 0 0 1 1 0 0 1
5 Extremely unlikely

1

1

2 1 0 3 0 0
6 Don’t know 1 0 0 0 3 0 0 0
                 
Summary Scores                
Positive 96% 86% 85% 75% 79% 92% 98% 96%
Negative 2% 8% 6% 10% 12% 6% 0% 2%
Neutral  2% 0% 9% 15% 9% 2% 2% 2%

Actions resulting from FFT feedback

Here are some of things we have changed about the surgery as a result of feedback received via the FFT survey.

  • Actions will be updated shortly.